1 Introduction
Zvy2 (referred to as "we", "us", or "the platform") is an online gaming and betting service that places the highest priority on user data privacy. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.
By using the zvy2 website or app, you agree to this Privacy Policy. This policy should be read alongside our Terms and Conditionsshould be read together with.
We believe transparency is the foundation of trust. That is why this policy is written in plain, straightforward language — no complex legal jargon, no hidden information. You have the right to understand exactly what you are agreeing to.
2 What Data We Collect
Zvy2 may collect three types of information — what you provide directly, data collected automatically, and information received from third parties.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | To verify your account and complete KYC |
| Contact Information | Email address, mobile number | Account management and security notifications |
| Financial Information | BKash/Nagad number, bank account details | To process deposits and withdrawals |
| Device Information | IP address, browser type, operating system | Security & Fraud Prevention |
| Usage Data | Gaming history, betting records, login times | Service Improvement & Responsible Gaming |
3 How We Use Your Data
Zvy2 uses collected data only for specific, legitimate purposes. Your information is never used in ways that violate this Privacy Policy.
- Account Management: Used for registration, login, identity verification, and all account-related activities.
- Payment Processing: Your financial information is used to process incoming deposits and complete withdrawal requests.
- Customer Support: The necessary information is used to properly address your complaints or queries.
- Security & Fraud Prevention: To detect unauthorized access and identify suspicious activity.
- Service Improvement: To analyze user experience and improve the platform.
- Legal Obligations: To comply with applicable laws and regulatory requirements.
- Promotional Communications: To send you offers and updates with your consent (with the option to opt out).
- Responsible Gaming: To monitor your gaming behavior and provide support when needed.
5 Cookies & Tracking Technologies
The zvy2 website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens | Deleted at end of session |
| Functional Cookies | Language preference, theme settings | 30 Days |
| Analytics Cookies | Traffic analysis, performance | 90 Days |
| Security Cookies | Fraud Detection | 1 Year |
You can disable cookies through your browser settings. However, doing so may limit some features of the platform.
6 Data Security Measures
Zvy2 follows industry-leading standards to protect your personal and financial information. Our security framework operates on multiple layers — we don't rely on just a single password or a single firewall.
- For all data transmissions TLS 1.3 encryption is used.
- Sensitive Data Stored AES-256 encryption Secured.
- Passwords are never stored in plain text — they are always bcrypt hashing is used.
- Server infrastructure regularly audited by third parties Penetration Testingpasses through.
- 24/7 Security Monitoring Our team is always available.
- Data backups are performed regularly and stored on secure, separate servers.
7 Data Retention Period
Zvy2 does not retain your data longer than necessary. Retention periods are determined based on the type of data and the purpose for which it was collected.
- Account Information: For as long as the account is active, and up to 5 years after closure for legal compliance.
- Transaction Records: Retained for a minimum of 7 years in accordance with financial regulations.
- KYC documents: Up to 5 years after account closure.
- Customer Support Chat: Up to 2 years after last contact.
- Analytics Data: In anonymized form for up to 2 years.
- Marketing Preferences: Deleted promptly after you opt out.
8 Your Data Rights
As a zvy2 user, you have several rights over your own data. We respect these rights and are committed to helping you exercise them.
You may request to know what data we hold about you at any time. A copy will be sent within 30 days of your support request.
If any of your information is inaccurate, you may request a correction. We will update it as quickly as possible.
You may request deletion of your data where no legal obligation requires us to retain it. Data is deleted as applicable following account closure.
In certain circumstances, you may request that we restrict the processing of your data, particularly if you have concerns about its accuracy.
You can receive your data in a structured digital format that can be used on other platforms.
You may unsubscribe from promotional emails or messages at any time. This will not affect your account or our core services.
To exercise any of these rights, contact our support team. We will respond within 30 days of receiving your request.
9 Protection of Minors' Data
Zvy2 is strictly for users aged 18 and above. We do not knowingly collect data from minors.
Age is verified at the time of registration. If a minor creates an account using false information and this comes to our attention, the account will be immediately suspended and all associated data will be deleted.
If you believe a minor is using zvy2, please notify us immediately.
10 Privacy Policy Updates
This Privacy Policy may be updated from time to time due to legal changes, technological improvements, or changes to our services.
- When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
- For significant changes, you will be notified by email or through the platform.
- Continued use of the platform after any changes constitutes your acceptance of the updated policy.
- Previous versions of the policy are archived before each update and can be made available upon request.
11 Contact
For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please reach out to us:
We typically respond within 24 to 48 hours. For urgent matters, reaching out via live chat will get you a faster resolution.